Decision on Resolution of Financial Service Disputes
关于解决金融服务争议的决定
ຂໍ້ຕົກລົງ ວ່າດ້ວຍການແກ້ໄຂຂໍ້ຂັດແຍ່ງການບໍລິການທາງດ້ານການເງິນ
Summary
Decision issued by the Bank of Laos stipulating principles, organizational structure, methods (administrative processing and mediation), mediation procedures, composition and duties of mediation units and committees, and management and inspection systems for resolving disputes between financial service providers and users.
Articles
Article 1
Purpose. This Decision stipulates principles and regulations regarding the organization, activities, and methods for resolving disputes arising from the provision of financial services and the use of financial services, in order to ensure correctness, transparency, and uniformity in this work, aiming to build confidence in the use of financial services and contribute to the national socio-economic development.
Article 2
Resolution of Financial Service Disputes. Resolution of financial service disputes refers to the resolution by the Bank of the Lao PDR, in accordance with relevant laws and regulations, of disputes arising between users and providers of financial services regarding financial services before, during, and/or upon the performance of a contract.
Article 3
Scope of Application. This Decision applies to users and providers of financial services as stipulated in the Decree on Consumer Protection in Financial Services, as well as to the departments and local branches of the Bank of the Lao PDR.
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